Responsible Gaming
59999 bat believes that entertainment should always be enjoyed in a controlled and mindful way. We are here to help keep gaming safe and enjoyable for you.
Gaming is entertainment, not a burden
At 59999 bat, we believe online betting and casino gaming should be nothing more than a source of fun — as normal and contained as watching a cricket match with family or friends. When gaming goes beyond enjoyment and starts causing stress or financial problems, it is no longer entertainment. Recognising that moment is a responsibility we all share.
We are committed to creating a safe environment for every user. To that end, 59999 bat provides several practical tools — you can set your own deposit limit, login time, and self-exclusion if needed. Reading our Terms and Conditions will help you understand how these tools work and under what circumstances they can be activated or deactivated.
Always set a budget before you play and never deposit more than that amount. Avoid making decisions based on a winning or losing streak. When your entertainment time is up, close the game — there will always be an opportunity to play another day.
Tools to keep yourself in control
The following protective tools can be activated on every 59999 bat account. Using them is entirely personal and voluntary.
Deposit Limit
Set a maximum limit on daily, weekly, or monthly deposits. Once the limit is reached, no further deposits can be made.
Financial ProtectionTime Limit
Set a maximum duration for each session. Once the time is up, an automatic warning message will appear.
Time ManagementTemporary Break
Temporarily close your account for a set period — from 24 hours up to several weeks.
Temporary PauseSelf-Exclusion
If you request long-term self-exclusion, your account will be completely inactive for a specified period.
Long-Term ProtectionTransaction History
View a detailed history of your deposits, withdrawals, and betting activity, and understand your spending patterns.
TransparencySupport Request
You can ask our support team for help directly via live chat or email at any time.
Direct SupportRequest a Limit
Fill in the form below — our support team will apply the changes to your account within 24 hours.
Recognise the Warning Signs
If any of the following signs appear in yourself or someone you know, it is time to seek help.
- Spending more than your budget but unable to stop.
- Feeling a repeated urge to return to "recover" money you have lost.
- Hiding your gaming from family or friends.
- Neglecting work, studies, or family responsibilities to spend time gaming.
- Feeling restless, angry, or anxious when you cannot play.
- Taking on debt or borrowing money from people close to you in order to play.
- Experiencing uncomfortable physical or mental symptoms when you stay away from gaming.
59999 bat's Commitment
Data Security
Your personal information is protected with SSL encryption.
Confidentiality
Support requests are handled with complete confidentiality.
Quick Response
Limit-setting requests are acted on promptly.
Role of Family
Family members can also contact us for support.
Where to Find Support
If you are struggling, do not face it alone. 59999 bat's 24/7 live chat support is available in both Bengali and English at any hour. Our team will help you take the right steps while keeping your situation completely private. You can also reach us by email and every message receives a reply.
Family and friends are an important part of the support network. Speaking openly with a trusted person close to you can often be more effective than professional help in the early stages.
For professional advice, there are several mental health centres and counselling services in Bangladesh. The National Institute of Mental Health (NIMH) and various non-governmental organisations provide counsellors trained in behavioural addiction. You can find answers to more responsible gaming questions in the FAQ section of our site. Read our Privacy Policy to learn how your personal information is kept safe.
Ways to Contact Us
Safe Gaming Tips
Before each session, ask yourself — am I playing for genuine entertainment, or am I looking for temporary relief from some other pressure? Playing for the second reason tends to create problems over time.
Set aside a fixed amount — only what you can afford to lose without any impact on your household expenses or savings. You should never bet with money meant for living costs, a child's education, or repaying a debt.
Knowing when to stop after a win is also a skill. Many people keep placing larger bets in the excitement of winning and end up losing everything. Set clear targets — for example, decide to stop for the day once you have won a certain amount.
Avoid betting when drinking or under stress. Decisions made on impulse often lead to financial loss.