Your Privacy Is Our Responsibility

This Privacy Policy ("Policy") applies to the 59999 bat platform and all related services. When you use our website, create an account, make a deposit or withdrawal, or contact our customer support, you are considered to have agreed to the terms of this Policy.

The purpose of this Policy is to clearly inform our users about what types of information we collect, why we collect it, how long we retain it, and under what circumstances it may be shared with third parties. This Policy is an integral part of our Terms and Conditions and both documents must be read together.

This Policy has been prepared with users residing in Bangladesh in mind. If you are under 21 years of age, you are prohibited from using our platform and we will not collect or store any of your information.

Various types of information are required to provide services on the 59999 bat platform. This information comes primarily from two sources — what you provide directly and what is generated automatically during your use.

1.1 Information You Provide

• Full name, date of birth, and gender
• Mobile number and email address
• Residential address (including district and division)
• National ID or passport details (for identity verification)
• Payment information — bKash, Nagad, Rocket, Upay, or bank account numbers
• Your chosen username and password at the time of account registration
• Any information or messages provided when contacting customer support

1.2 Automatically Collected Information

• IP address and device identification details
• Browser type, operating system, and language settings
• Time spent on the platform, pages visited, and click patterns
• Login and logout times and session-related information
• Usage patterns collected through cookies and similar tracking technologies
• Transaction history of betting and gaming activity

1.3 Information Received from Third Parties

In some cases, information may be verified through payment processors or identity verification services. Only the minimum necessary information is used in such cases.

We use collected information only for specific and legitimate purposes. The main purposes for which information is used at 59999 bat are as follows:

We never sell your personal information or share it with third parties for unnecessary purposes. Under our Responsible Gaming policy, a user's gaming patterns may be analysed where needed to ensure no one moves towards excessive betting.

Industry-standard technical measures have been put in place at 59999 bat to protect user information. We follow the steps below to keep your information secure:

3.1 Technical Security

• Data transmission is secured through SSL (Secure Socket Layer) encryption
• User passwords are stored using strong hashing algorithms — never in plain readable form under any circumstances
• Transaction-related data is stored separately in an encrypted database
• Regular security audits and vulnerability tests are conducted
• Two-factor verification (OTP) is used for sensitive operations

3.2 Data Retention Period

All information is retained while the account is active. Even after an account is closed or becomes inactive, transaction records may be retained for a specified period due to legal or regulatory requirements. Once the retention period ends, data is securely deleted.

3.3 Internal Access Control

Among our staff, only those who require access for their specific responsibilities are granted access to user information. All internal access is logged and reviewed regularly.

59999 bat never sells, rents, or transfers your personal information to third parties unnecessarily. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary transaction information is shared with mobile financial services such as bKash, Nagad, Rocket, and Upay, and banking partners for payment processing. These partners follow their own privacy policies and use information solely for the purpose of completing transactions.

4.2 Identity Verification Services

Minimum necessary information may be shared with identity verification technology services to complete the KYC (Know Your Customer) process. This information is used solely for identity confirmation.

4.3 Legal Obligations

We may be required to provide necessary information upon a court order or valid request from a legal authority. In such cases, only the requested information is provided and we make every effort to notify the user where possible.

4.4 Game Providers

Minimal session information required for the operation of services from Pragmatic Play, PG Soft, JILI, Evolution, and other game studios may be shared. It is not possible to directly identify you from this information.

Our platform uses cookies and similar technologies to make your browsing experience smooth and personalised.

5.1 Types of Cookies

• Essential Cookies: Essential for managing login sessions and security; without these, the platform will not function properly.
• Functionality Cookies: Used to remember your preferences such as language settings and interface choices.
• Analytics Cookies: Collect statistics to understand which parts of the platform are used most.

5.2 Cookie Controls

You can manage cookies from your browser settings. However, disabling essential cookies may cause some parts of the platform to not work properly. More information on changing cookie settings is available in our FAQ section.

As a 59999 bat user, you have the following rights over your own information:

6.1 Right to Access Information

You may request from us at any time what information we hold about you. This request can be made through customer support and, following verification, the information will be provided within the specified time.

6.2 Right to Correct Information

If any information in your profile is incorrect, you have the right to request a correction. A verification process must be followed for corrections to identity-related information.

6.3 Request to Delete Information

Alongside a request to close your account, you may also request that your personal information be deleted. However, information that is required to be retained for legal or regulatory reasons may not be possible to delete until the specified retention period has passed.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you can contact customer support to indicate that preference. This will have no effect on your account activity.

59999 bat is clearly not intended for anyone under 21 years of age. We do not knowingly collect information from any minor. An age verification process is conducted at the time of registration and if any user provides false information regarding their age, that account will be closed immediately.

If a parent or legal guardian becomes aware that their minor child's information is held by us, please contact customer support immediately. Such information will be verified and deleted promptly.

Some of our service provider partners may be located outside Bangladesh. In such cases, your information may be transferred internationally. However, for every transfer we ensure that the receiving party follows appropriate data protection standards.

In particular, payment information is transmitted using the highest encryption technology and stored in compliance with international payment security standards. For gaming technology partners, only the minimum information necessary for session management is shared.

This Privacy Policy may be updated from time to time due to changes in the nature of services, technological developments, or legal requirements. For significant changes, notification will be sent via a message to the registered mobile number or by email.

The "Last Updated" date is always mentioned at the top of the Policy. Continued use of the platform after any change will be considered as your consent to the revised Policy. Therefore, it is recommended to review this page regularly.

To learn more general information about 59999 bat, you can read the About Us page, where the platform's identity, purpose, and operations are described in detail.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our customer support team is ready to assist in both Bengali and English, seven days a week, twenty-four hours a day.

If a complaint is submitted regarding this Policy, we will acknowledge receipt and attempt to resolve it within the specified time. Where applicable, you will be kept informed about the investigation process.